Process
Are you ready to rent a device? Here is the process:
- Read the Rental Checklist to make sure that you qualify for a POC. (If the answer is “maybe” or “no”, give us a call to discuss your options at (877) 736-8691.)
- Call us at (877) 736-8691 to discuss your needs, the type of POC and accessories that are right for your ailment, the price of the rental, and the details of your travel itinerary.
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Download the two forms listed at the bottom of this checklist: the patient intake form and the rental agreement.
- Print out the forms, fill in every space, and sign them both.
- Provide a method of payment, usually a credit card number.
- Note our Cancellation Policy on page two (2) of the Rental Agreement.
- Fax the forms to us at 877-FAXOXYGEN (1-877-329-6994).
- Call 877-736-8691 to confirm your fax has been received.
You will receive a portable oxygen concentrator at your home (or wherever you have specified) at least 24 hours before your scheduled departure. We usually send the device via Federal Express 2nd Day Air. (If you have arranged for Rapid Delivery, the unit might arrive by courier within the hour!) The POC and its accessories will arrive in a blue shipping container.
The device is very simple to use. Nonetheless, to honor our commitment to reduce the stress of traveling with oxygen, one of our customer agents will call you to explain the device and accessories.
In most situations, you will only take the device, carrying case, power cords, and spare batteries. The shipping container stays at your home, awaiting your return.
When traveling with OxygenToGo equipment, our agents, respiratory therapists, and doctors are available 24 hours a day to answer questions, explain the operations of the device, or provide an immediate replacement if necessary. These are all part of the OxygenToGo Difference.
When you get home from your travels, re-insert the device and accessories into the shipping container, affix the return shipping label, and give us a call to have the device picked up!
We rent several different models of portable oxygen concentrators (POCs) for periods from a few days to a month. Every rental includes 24-hour access to respiratory therapists and board-certified physicians. And we can deliver these units to you FAST!
Customer Testimonial (view all)
My husband just rented this product for a trip regarding another transplant. We would just like to thank you and let you know that our experience with your company and product where nothing less than terrific. The product arrived early, easy to use, no problems with airlines and returning the unit was no hassel. Thank you again.